Complaints Process

Effective Date: 21 July 2026

At Murray & Associates Accounting & Taxation Services, we are committed to providing professional, accurate and courteous service to all of our clients.

If you are dissatisfied with any aspect of our services, we encourage you to let us know as soon as possible. We take all feedback seriously and are committed to resolving concerns fairly, promptly and professionally.

Step 1 – Contact Us

If you have a concern or wish to make a complaint, please contact us using the details below:

Murray & Associates Accounting & Taxation Services
Quennie Murray – Registered Tax Agent
Shop 5, 104 Egerton Street
Emerald QLD 4720

Email: quennie@murrayaccounting.com
Phone: 0400 761 578

To assist us in investigating your complaint, please provide as much information as possible, including:

  • your name and contact details

  • the nature of your complaint

  • any relevant dates or supporting documents

  • the outcome you are seeking.

Step 2 – Our Review

Once we receive your complaint, we will:

  • acknowledge receipt of your complaint as soon as reasonably practicable

  • review the information provided

  • contact you if further information is required

  • investigate the matter objectively and fairly

  • provide a written response outlining our findings and, where appropriate, any proposed resolution.

We aim to resolve complaints as quickly as possible. More complex matters may require additional time, and we will keep you informed of our progress throughout the process.

Step 3 – If You Are Not Satisfied

If we are unable to resolve your complaint to your satisfaction, or if your complaint relates to our obligations as a Registered Tax Agent, you may lodge a complaint with the Tax Practitioners Board (TPB).

Information about the TPB complaints process, including how to lodge a complaint, is available on the TPB website.

Our Commitment

We value feedback as an opportunity to improve our services. Making a complaint will not affect your ongoing relationship with Murray & Associates, and we will always treat your concerns respectfully, confidentially and professionally.

If you have any questions about this Complaints Process, please contact us via our Contact page or using the contact details provided on our website.

Last updated: 21 July 2026